Frequently Asked Questions

Everything you need to know about shopping at Moon Nude

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings are final sale.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing your body measurements to our chart to ensure the perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.

Can I track my package after it ships?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.

Are your materials sustainably sourced?

At Moon Nude, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible to reduce our environmental footprint while maintaining high quality.